Toll Free:  (800) 881-5611

Phone Banking:  (888) 322-6824

Free ATMs  |  Locations

Log in to:  CREDIT CARD  |  TRUST ACCOUNTS
Account Login	DEMO   |  ENROLL NOW

Job Title: ATM/Checkcard Representative
Location: Aberdeen
Department: Operations
FLSA Status: Non Exempt
Job Grade: Level 1 – 5; Level 2 – 6; Level 3 - 7
Report to: Director of Operations

Job Summary
This position will provide support to branch personnel and to bank customers regarding ATMs, ATM/Checkcards, and fraud disputes. This position also performs daily account reconciliation and network settlement.

Accountabilities

·         Performs daily maintenance for ATM/Checkcard customers as requested by branch staff

·         Provide telephone support to customers and branch personnel

·         Verify accuracy of maintenance and other work performed on ATM/Checkcard customers

·         Perform daily account reconciliation and Network settlement

·         Process ATM Adjustments

·         Assist branch personnel with ATM issues, opening support cases with vendors as needed and following the cases to resolution

·         Assist ATM Network and Fraud Specialist with disputes and fraud cases

·         Assist with special projects and assignments as requested

·         Acquire and maintain a working knowledge of regulations, compliance, and VISA rules

·         Perform other duties as assigned by the Director of Operations

 

Qualifications

The qualifications for this job are as follows:

• High school diploma or GED Equivalent

·         Six (6) months of banking experience preferred

·         Self-motivated, organized, dependable and detail-oriented

·         Comfortable communicating via telephone with Bank branches and customers

·         Verbal and written communication skills as appropriate for the audience

• Operational knowledge of ATM/Checkcards 

 

Hours of 9:00 AM to 6:00 PM CT with the hours subject to change if needed

 

LEVEL 1 - This is an entry level position which requires the qualifications as listed above.

 

LEVEL 2 - Attainment of this position will be contingent upon successfully mastering the skills and responsibilities inherent in the Level I position, if currently employed in this position, or 2 - 3 years' related banking experience.

 

 

Hardware and Software Requirements

The hardware and software required to do this job are as follows:

1. Hardware:
   1. Telephone;
   2. Personal Computer;
2. Software:
   1. Average or above knowledge of Microsoft Office Suite (including Word, Excel, and Outlook);
   2. Internet Explorer Browser;
   3. Core Banking System;

Exertion/Physical Requirements

The exertion and physical requirements of this job are as follows:

 

1. Moving objects weighing up to 25 pounds;
2. Sitting at least half of the work day;
3. Standing as much as 40 percent of the work day;
4. Walking approximately 10 percent of the work day;
5. Placing objects on and removing objects from shelves;
6. Dexterity and Coordination;
7. Reading;
8. Oral and Written (including Typing) Communication; and
9. Listening and Hearing.

Please indicate the position you are applying for on all correspondence.

All applicants must complete these 2 printable forms and mail them to us at the below address:
Dacotah Bank Employment Application
Dacotah Bank Affirmative Action

Mail completed forms to: Human Resources, Dacotah Banks, Inc., PO Box 1496, Aberdeen, SD 57402 Or email completed forms to careers@dacotahbank.com.

Please enclose your resume when submitting the above forms.

Equal Opportunity Employer