Career Opportunities

Dacotah Banks, Inc. is an equal opportunity employer.


Job Title: ATM/Checkcard Representative
Location: Aberdeen
Department: Operations
FLSA Status: Non Exempt
Job Grade: Level 1 – 5; Level 2 – 6; Level 3 - 7
Report to: Director of Operations

Job Summary
This position will provide support to branch personnel and to bank customers regarding ATMs, ATM/Checkcards, and fraud disputes. This position also performs daily account reconciliation and network settlement.

Accountabilities

·         Performs daily maintenance for ATM/Checkcard customers as requested by branch staff

·         Provide telephone support to customers and branch personnel

·         Verify accuracy of maintenance and other work performed on ATM/Checkcard customers

·         Perform daily account reconciliation and Network settlement

·         Process ATM Adjustments

·         Assist branch personnel with ATM issues, opening support cases with vendors as needed and following the cases to resolution

·         Assist ATM Network and Fraud Specialist with disputes and fraud cases

·         Assist with special projects and assignments as requested

·         Acquire and maintain a working knowledge of regulations, compliance, and VISA rules

·         Perform other duties as assigned by the Director of Operations

 

Qualifications

The qualifications for this job are as follows:

  • High school diploma or GED Equivalent

·         Six (6) months of banking experience preferred

·         Self-motivated, organized, dependable and detail-oriented

·         Comfortable communicating via telephone with Bank branches and customers

·         Verbal and written communication skills as appropriate for the audience

  • Operational knowledge of ATM/Checkcards 

 

Hours of 9:00 AM to 6:00 PM CT with the hours subject to change if needed

 

LEVEL 1 - This is an entry level position which requires the qualifications as listed above.

 

LEVEL 2 - Attainment of this position will be contingent upon successfully mastering the skills and responsibilities inherent in the Level I position, if currently employed in this position, or 2 - 3 years' related banking experience.

 

 

Hardware and Software Requirements

The hardware and software required to do this job are as follows:

  1. Hardware:
    1. Telephone;
    2. Personal Computer;
  2. Software:
    1. Average or above knowledge of Microsoft Office Suite (including Word, Excel, and Outlook);
    2. Internet Explorer Browser;
    3. Core Banking System;


Exertion/Physical Requirements

The exertion and physical requirements of this job are as follows:

 

  1. Moving objects weighing up to 25 pounds;
  2. Sitting at least half of the work day;
  3. Standing as much as 40 percent of the work day;
  4. Walking approximately 10 percent of the work day;
  5. Placing objects on and removing objects from shelves;
  6. Dexterity and Coordination;
  7. Reading;
  8. Oral and Written (including Typing) Communication; and
  9. Listening and Hearing.
Employment Application Instructions

Please indicate the position you are applying for on all correspondence.

All applicants must complete these 2 printable forms and mail them to us at the below address:
Dacotah Bank Employment Application
Dacotah Bank Affirmative Action

Mail completed forms to: Human Resources, Dacotah Banks, Inc., PO Box 1496, Aberdeen, SD 57402 Or email completed forms to careers@dacotahbank.com.

Please enclose your resume when submitting the above forms.

Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.


Member FDIC, Equal Housing Lender. Insurance and Trust not FDIC Insured.

©2013 Dacotah Banks, Inc. Dacotah Banks, Inc. Member FDIC Equal Housing Lender Insurance and Trust
not FDIC Insured.