Dacotah Banks, Inc. is an equal opportunity employer.
Job Title: Customer Service Representative
FLSA Status: Non Exempt
Job Grade: Level 1 (5); Level 2 (6); Level 3 (7)
Report to: Market Retail Supervisor
Under the direction of the management perform new accounts opening and related responsibilities associated with customer service functions of the bank. Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the bank provides and recognizes selling and referral opportunities.
Perform all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, money market, regular checking accounts, IRA's, estate accounts, funeral trusts, safety deposit boxes, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed.
Maintain favorable customer relations and effectively cross-sell Bank services through needs identification thus ensuring that most positive and profitable relationship possible exists between the Bank and its customers.
Provide assistance to co-workers with customer inquiries or problems. Ensure prompt and courteous response to customer inquiries.
Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.
Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.
Assist management in establishing goals for their area and implementation of same as necessary.
Perform other duties as assigned.
Attainment of this position may be contingent upon successful mastery of the skills and responsibilities inherent in job, Customer Service Rep-Trainee, if currently employed in this position, or 2-5 years' other experience or equivalent education in bank direct customer contact (teller or customer service) procedures and policies.
LEVEL 1- This is an entry level position knowledge, skill and mental development equivalent to the completion of high school (in the business/office practices, including courses in accounting or business math, sales/marketing.
LEVEL 2- Attainment of this position will be contingent upon successful master of the skills and responsibilities inherent in Level 1 or 2 -3 years' bank customer service experience or equivalent education in customer service transactions, procedures and policies.
LEVEL 3- Attainment of this position will be contingent upon successful master of the skills and responsibilities inherent in Level 2 or 5+ years' bank customer service experience or equivalent education in customer service transactions, procedures and policies.
The performance measures for this job shall be those established in the incumbent’s current Performance Planning and Appraisal Program. The Primary Accountabilities in this job description together with the incumbent’s established performance measures serve as the vocational objectives. If you are just entering this job, you and your supervisor will meet within the first two weeks of your employment to establish your performance measures for the current year.
Hardware and Software Requirements
The hardware and software required to do this job are as follows:
- Personal Computer; and
- Copy Machine, Facsimile Machine, Printer and other basic office equipment.
- Microsoft Office Products (including Word, and Excel)
- Deposit Pro Software System and
- Core Banking Software.
The exertion and physical requirements of this job are as follows:
- Moving objects weighing up to 25 pounds;
- Sitting 50 percent of work day;
- Standing as much as 40 percent of the work day;
- Walking approximately 10 percent of the work day;
- Placing objects on and removing objects from shelves;
- Dexterity and Coordination;
- Oral and Written (including Typing) Communication; and
- Listening and Hearing.
Please indicate the position you are applying for on all correspondence.
Mail completed forms to: Human Resources, Dacotah Banks, Inc., PO Box 1496, Aberdeen, SD 57402 Or email completed forms to email@example.com.
Please enclose your resume when submitting the above forms.
Equal Opportunity Employer