Career Opportunities

Dacotah Banks, Inc. is an equal opportunity employer.


Job Title: Customer Service Representative
Location: Dickinson
Department: Retail
FLSA Status: Non Exempt
Job Grade: Level 1 (5); Level 2 (6); Level 3 (7)
Report to:

Job Summary
Under the direction of the management perform new accounts opening and related responsibilities associated with customer service functions of the bank. Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the bank provides and recognizes selling and referral opportunities.

Job Summary

Under the direction of the management perform new accounts opening and related responsibilities associated with customer service functions of the bank.  Responsible for the development of new business relationships and maintaining existing relationships.  Answers questions on all services the bank provides and recognizes selling and referral opportunities.

      

 

Primary Accountabilities                                                     

Perform all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, NOW accounts, regular checking accounts, IRA's, estate accounts, funeral trusts, safety deposit boxes, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed.

 

Maintain favorable customer relations and effectively cross-sell Bank services through needs identification thus ensuring that most positive and profitable relationship possible exists between the Bank and its customers.

 

 

Secondary Accountabilities                                                 

Provide assistance to co-workers with customer inquiries or problems.  Ensure prompt and courteous response to customer inquiries.

 

Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.

 

Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

 

Assist management in establishing goals for their area and implementation of same as necessary.

 

Perform other duties as assigned.

 

 

Qualifications

 

Attainment of this position may be contingent upon successful mastery of the skills and responsibilities inherent in job, Customer Service Rep-Trainee, if currently employed in this position, or 2-5 years' other experience or equivalent education in bank direct customer contact (teller or customer service) procedures and policies.

 

LEVEL 1- This is an entry level position knowledge, skill and mental development equivalent to the completion of high school (in the business/office practices, including courses in accounting or business math, sales/marketing.

  

 

LEVEL 2- Attainment of this position will be contingent upon successful master of the skills and responsibilities inherent in Level 1 or 2 -3 years' bank customer service experience or equivalent education in customer service transactions, procedures and policies.

       

 

LEVEL 3- Attainment of this position will be contingent upon successful master of the skills and responsibilities inherent in Level 2 or 5+ years' bank customer service experience or equivalent education in customer service transactions, procedures and policies.

 

 

Performance Measures

The performance measures for this job shall be those established in the incumbent’s current Performance Planning and Appraisal Program.  The Primary Accountabilities in this job description together with the incumbent’s established performance measures serve as the vocational objectives.  If you are just entering this job, you and your supervisor will meet within the first two weeks of your employment to establish your performance measures for the current year.

 

Hardware and Software Requirements

The hardware and software required to do this job are as follows:

  1. Hardware:
    1. Telephone;
    2. Personal Computer; and
    3. Copy Machine, Facsimile Machine, Printer and other basic office equipment.

 

  1. Software:
    1. Microsoft Office Products (including Word, and Excel)
    2. Deposit Pro Software System and
    3. Core Banking Software.

 

 

Exertion/Physical Requirements

The exertion and physical requirements of this job are as follows:

 

  1. Moving objects weighing up to 25 pounds;
  2. Sitting 50 percent of work day;
  3. Standing as much as 40 percent of the work day;
  4. Walking approximately 10 percent of the work day;
  5. Placing objects on and removing objects from shelves;
  6. Dexterity and Coordination;
  7. Reading;
  8. Oral and Written (including Typing) Communication; and
  9. Listening and Hearing.

             

Employment Application Instructions

Please indicate the position you are applying for on all correspondence.

All applicants must complete these four printable forms and mail them to us at the below address:
Dacotah Bank Employment Application
Dacotah Bank Affirmative Action
Dacotah Bank Self-Identification of Veteran Status
Dacotah Bank Self-Identification of Disability

Mail completed forms to: Human Resources, Dacotah Banks, Inc., PO Box 1496, Aberdeen, SD 57402 Or email completed forms to careers@dacotahbank.com.

Please enclose your resume when submitting the above forms.

Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.


Member FDIC, Equal Housing Lender. Insurance and Trust not FDIC Insured.

©2014 Dacotah Banks, Inc. Dacotah Banks, Inc. Member FDIC Equal Housing Lender Insurance and Trust
not FDIC Insured.