Fraud and Security Center

Identify Theft and fraud is rapidly growing. Dacotah Bank has a multitude of security measures to protect your confidential, personal, and financial information to include Debit Card Fraud Text Alerts, CardValet, EMV Chip Card, Duplicate Detection, Risk and Fraud Analytics for online banking, Positive Pay for business customers, and a dedicated Risk Management Department to help answer your fraud-related questions. Together, we can protect your confidential information so you can bank with ease.

  • Financial Elder Abuse

    Elder abuse can start with a stranger or someone you know and trust, such as a family member or friend. Delegate a trustworthy person to act as your agent if you are unable to facilitate financial transactions. Understand the terms of assigning a Power of Attorney (POA). Granting an individual POA gives them the authority to act on your behalf, including managing and having access to your financial accounts. Ensure any POA documents address how financial matters should be addressed.

    Check references and credentials before you allow a hired individual into your home. Consult with a financial advisor or attorney before you sign any documents. Trust your instincts. Exploiters are very skilled. They can be very charming and forceful, even threatening.

    Safeguard your personal information. Shred old bills, bank statements, junk mail and any other personal information to avoid misuse.

  • Fraud-Defender

    There is only one you. Let’s keep it that way! For just pennies a day, Dacotah Bank’s Fraud-Defender identity theft restoration program can provide peace of mind.

    To protect your identity, we highly recommend you explore the benefits of Fraud-Defender

    Benefits include:

    • Low monthly cost
    • Dedicated recovery advocate
    • Credit monitoring
    • Fully-managed identity recovery
    • Expense reimbursement
    • Lost document replacement

    All you need is a valid form of payment and an email address to enroll. Click to Learn More.

  • Online Security
    • Review privacy and security settings for all applications, including online banking, social media, and email accounts.
    • Do not utilize the same password for multiple applications.
    • Keep computers and mobile devices up-to-date. Turn on automatic updates to receive the newest fixes as they become available. If a pop-up announcing your computer is infected with a virus appears, do not click the link or call the phone number shown. This may allow unknown individuals to access your device, which could lead to theft of personal data stored on the device. If you feel your computer is compromised, contact a local computer technician.
    • Always protect your wireless network with a password, and when using public Wi-Fi, be cautious about inputting or viewing your personal information.
  • Report Lost or Stolen Cards

    If your Dacotah Bank credit card or debit card has been lost or stolen, please call the appropriate number below.

    Dacotah Bank Credit Card
    (800) 558-3424

    Dacotah Bank Visa Debit Card
    (800) 881-5611 extension 3120 Monday-Friday 8AM to 5PM CST
    (800) 554-8969 – After Hours

    When your debit card expires, Dacotah Bank will mail you a new one. If a replacement card is not received before the expiration date listed on your current card, call (800) 881-5611, extension 3120.

  • Resources
    • Identity Theft Resource Center – 1-888-400-5530 or www.idtheft.org (Victim Assistance Center - speak with a Victim Advisor for free)
    • IRS Identity Theft Hotline – 1-800-908-4490 (To report Tax Fraud or Identity Theft)
    • Equifax Fraud Assistance Service Center – 1-888-766-0008
    • Experian – 1-888-397-3742
    • TransUnion – 1-800-680-7289
    • Annual Credit Report – 1-877-322-8228 or annualcreditreport.com (Order your free annual credit report)
    • Social Security – 1-800-772-1213
    • Medicare – 1-800-633-4227
    • Western Union Fraud Hotline – 1-800-448-1492
    • MoneyGram – 1-800-926-9400
    • Internet Crime Complain Center – www.IC3.gov (Report scams)
    • Federal Trade Commission – 1-877-438-4338 or www.ftc.gov (Report scams)
    • AARP Fraud Watch Helpline – 1-877-908-3360 (Report fraud and received assistance from the call center)
    • Do Not Call Registry – 1-888-382-1222 or www.donotcall.gov
    • Email List Removal Service – dmachoice.thedma.org (Opt out of receiving unsolicited commercial mail and emails from national companies, lasts for six years)
    • Prescreened Credit and Insurance Opt Out – 1-888-567-8688 or www.optoutprescreen.com (Opt out of prescreened offers for credit and insurance, lasts for five years)
    • US Postal Inspection Service – 1-877-876-2455 (Report mail fraud)
    • National Fraud Information Center – www.fraud.org (Report scams)
    • Anti-Phishing Work Group – www.antiphishing.org (Report phishing)
  • Suspicious Activity on your Dacotah Bank Accounts

    Monitor your bank statements and online banking closely. Never share your online banking credentials with anyone.

    Sign up for free debit card text alerts to identify and stop potential debit card fraud, and immediately report unauthorized transactions by calling Dacotah Bank’s Risk Management Department during regular business hours at (800) 881-5611, extension 6315 option 1.

  • Suspicious Phone Calls, Emails, and Text Messages

    The security of customer information is a priority. Every day, scams target the unsuspecting public. Click here to learn more on the top report scams.

    Phone calls requesting confidential financial information are scams. Dacotah Bank will never contact you requesting your personal information. This information is already available to Dacotah Bank. Never send cash, checks, or gift cards to companies or individuals you haven’t personally met. A legitimate business will never request payment by gift card. Scammers can make incoming phone numbers appear local. This tactic is referred to as spoofing. If you think the caller is being honest, hang up and call the phone number you know is genuine.

    Phishing emails are sent to trick you into downloading malware or providing confidential information to scammers. Do not open attachments unless you are certain of the sender and purpose of the attachment. Hover over links within messages to verify where you are being directed. Do not unsubscribe from spam emails. Deleting the email is safer than dealing with the security risks. Always check the “From” field for incoming emails to ensure the “From” email address is accurate. Phishing emails often contain bad grammar and misspelled words.

    Scammers may send text messages to trick you into revealing confidential information. This tactic is referred to as smishing. Do not provide personal confidential information until you have verified the sender. Never respond to these text messages. Do not call the numbers they provide or click on links they send.