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COVID-19 Response Plan Update ~ Lobby/Office Customer Access Restrictions:
With our customers and communities being the focus of our concerns, we are continually monitoring the changes with the COVID-19 pandemic and respectively modifying our procedures to offer as much continuity, security and safety as we believe you expect and deserve.
With the Centers for Disease Control’s (CDC) gathering guidelines being lowered to groups of ten or fewer we believe it is a prudent time to restrict transactions typically performed in our branch lobbies or “teller lines” to be performed exclusively via drive-up, online banking or our mobile app.
Effective at 5pm Tuesday March 17 and until further notice, access to the inside of our branches will only be available by appointment. All of our banking, insurance, mortgage and trust services are available to customers. We are taking this precaution to limit and control the environment of any in-person interactions. To schedule a meeting with a banker please call your local branch. This critical step, among others, is being taken to help with social distancing, identified as a key deterrent to the spread of the virus.
We understand this may cause some modification of routines and potential for wait times in drive-up lines. This was a tough decision to make. Interacting with our customers is one of the best parts of our day, and delivering you a quality experience is what fuels us. Until our branch access returns to normal we are waiving mobile deposit fees to encourage use of this technology.
If you would like to learn more about, or enroll in online banking, click here.
If you would like to learn more about our mobile app, click here or download it from your phone’s app store. These solutions will allow you to perform important banking functions including:
Turn Cards On and Off
Dacotah Bank is a well-capitalized company focused on remaining independent and viable. Our procedures may change during this unique time but our focus continues to be on exceeding customer expectations and being here for you.
Thank you for trusting us to serve your financial services needs with banking, mortgage, insurance and trust.
In times like these it is nice to know your bank is here for you.
For the benefit of our customers, our employees and our communities, we are continuing to monitor the latest news about the COVID-19 coronavirus. We are taking appropriate steps to keep the banking services you value and need available. As a reminder, with our ATMs, online banking and mobile app there is a lot you can do outside of a branch location.
Some of the popular features available include:
Turn cards on and off
Our branches remain open during regular hours and with our service center extending their hours recently, we are even more prepared than ever to help you with your needs.
We have initiated preventative measures in response to information we are receiving from agencies including the Centers for Disease Control (CDC) and organizations including the American Bankers Association. Some of the measures as of the time of this message include: increased cleaning of contact surfaces, limiting business travel to only approved essential travel, suspending involvement in networking and public events, and limiting employee physical interaction with “social distancing”.
We are encouraging employees to take similar measures in their personal lives by limiting personal travel whenever possible, avoiding community events and taking care of their family’s health and cleanliness. Employees and members of their household are asked to self-report travel dates and locations.
These measures are in effect until April 30th or until otherwise advised.
We appreciate your understanding of the measures we are currently taking and any that we may take in the future as the situation evolves.
FRAUD REMINDER: Remember we will not call you to request your card numbers, expiration dates, CVV codes, PIN numbers or online banking credentials. Fraudsters may try to take advantage of this coronavirus event so please keep that in mind.
For information from the CDC on the coronavirus visit this link.
To learn more about your online and mobile banking features visit our website.
Thank you for being a customer of Dacotah Bank.